Shipping & Payment Info

SHIPPING

All orders are fulfilled via New Zealand post.

We ship Worldwide.

Due to the wide spread of COVID-19 globally, there are International delays affecting parcels sent out of New Zealand, due to limited airfreight capacity. We expect this to continue for some time. Thanks for your patience.

The time it takes for your parcel to reach its destination will vary depending on the service you require.

We offer Tracking options for all New Zealand customers.

International orders are always shipped with tracking numbers when possible.

Delivery targets are guidelines only and we cannot guarantee that your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer. Vortex Trucks holds no responsibility for delays from the postal service.

Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer.

If your postal item has not arrived as expected, there are a number of things you can check before you contact us:

1. our delivery targets, to see when the item should have been expected; please account for public holidays and peak shipping periods. ('Working days' exclude Saturday and Sunday).
2. if the item was sent using a service that has tracking, use an online tracking tool to check its status;
3. check that you correctly addressed the item, that no card to call has been left or that someone else at the address has accepted the item.

Please note: This is an individually ran store, so please be patient and allow a few days for the order to be prepared and packaged before being shipped out. Orders placed Friday - Sunday (NZDT) will be processed on the following Monday.

Public and regional holidays can affect delivery times and delays over busy holiday periods can be expected.

For more information please see https://www.nzpost.co.nz/.

PAYMENTS

We accept payments securely through Paypal. We accept all major debit or credit cards, including Visa, MasterCard and American Express.

We do not currently support AfterPay.

Please see the providers we use https://www.paypal.com/home and https://www.ecwid.com/ for more information.

If you have a shipping or payment enquiry please contact us at: vortextrucks@outlook.com